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Sensors and plugs not connecting to mesh

Singmath
Community Member

Nest thermostat isn't picking up any of the three sensors that were working to until a couple of weeks ago (mid October they were fine). I removed the sensors and they won't connect with the thermostat. At the same time, my GE Cync smart plugs won't connect either (everything is within 8 ft of a nest wifi). Mesh tested fine. Any suggestions?

4 REPLIES 4

Jhonleanmel
Community Specialist
Community Specialist

Hi Singmath,

 

Thanks for posting and sorry the delay.

 

Could you try to reset your Nest Temperature Sensors?

 

Keep us posted.

 

Best,

Mel

I have disconnected them and they will not reconnect, even after replacing the batteries. 

Jhonleanmel
Community Specialist
Community Specialist

Hi Singmath,

I'm sorry to hear that you're still having an issue with your Nest Temperature Sensors. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Dan_A
Community Specialist
Community Specialist

Hey there,

 

We got your form — thanks for filling it out. Our team has already sent further troubleshooting instructions to your email. Let’s continue through that channel. Also, please be advised that this thread will be locked after 24 hours.

 

Cheers,

Dan