Server Error

[Jerrico]

 I keep getting this error while trying to set up my new best and cannot figure out why the problem is. It is not the internet connection. 

[Jerrico]

New Google Nest. Sorry

[Andy1975]

I am getting the same error. Not sure what to do!

[Hpgjamie]

Same issue. 

[LaDola]

Same!!! I've been troubleshooting with a Google person for over an hour and he kept making do things as if the issue is on my end. Thank God I found y'all he was driving to the crazy, thinking I was an isolated incident. They need to fix this issue ASAP it's very very warm in my home.

[TSXkorey]

I'm having the same issue! 

[Maxxim76]

Same error. I can't complete setup.

[Emily20]

I am having the same problem.

[Natediggy]

Same error

[Lro]

Same! Ugh

[Devin1995]

Same error! 😞

[Medinaali]

I am getting the same error 

[Montoya2023]

Same here. Will they notify us somehow when the issue is resolved? 

[Jmmick116]

Same... sadly 

[Fouge]

Try adding your device now. Mine just worked for the Nest. 

[Montoya2023]

It worked for me too. I also had the wires wrong. Thankfully I had taken a photo of the wiring previously.

[listairee]

Hello all,

Thanks for reaching out. There was an issue that the Google team investigated, and a fix was rolled out last night for it. 

Hope that helps! 🙂

[Jenelyn_O]

Hi folks,
 

Thanks for reaching out. I'm sorry for the trouble. The issue with the server is now resolved. You can now try adding your Nest Thermostats to the Google Home app. If you have any questions or concerns, please let me know. Otherwise, I'll be locking this thread after  24 hours.

Thanks for your help, @listairee.

Best,

Jenelyn