Service Issues

[JG5]

Is anyone else experiencing connectivity issues? I cannot connect to my thermostat on the app or the web.

[MrVacca]

Hi @JG5 - Were you able to successfully hook it up and it keeps dropping connection or are you stuck in the install process? 

[JG5 · Accepted solution]

Thanks for your response.  This isn't a new installation.  I was unable to access the thermostat via browser or the app.  Login was failing for both.  Got a message to check the service status on the app, which I did.  The status was green. Everything is now working again so I assume there was some kind of service issue.  I made no changes on my end.

[Jhonleanmel]

Hey there, 
 

@MrVacca, thanks for the help.
@JG5, awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel