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Help

Set up help. Factory reset

Kb0123
Community Member

a month ago

Hi I accidentally hit factory reset and I can’t figure out which settings to use for the system. I have a wire connected to each connection. I will put a photo in the comments

 

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jenniffert
Community Specialist
Community Specialist

4 weeks ago

Hi @Kb0123,

 

Thanks for reaching out here in the community! I understand how inconvenient it is that you accidentally selected a factory reset and now can't figure out which settings to use for the system setup. I’d be happy to help with this!

If you could share a picture or describe the message you're having difficulties with during the setup process, it would be very helpful. In addition, I'd like to ask the following:

  • What is the model of your Nest thermostat?
  • What is the app that you’re using to set up the Nest thermostat?

Once I have the details requested, I can assist you better with the specific information. In the meantime, to learn more about how to set up your Nest thermostat based on the specific model, you can refer to this article: How to set up your Nest thermostat.

Keep me posted.

 

Best regards,

Jenniffer

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