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Set up

Djwb
Community Member

Not able to connect

E294 error

4 REPLIES 4

DanMag
Community Member

I had same issue and so have others. most are able to fix it by starting over on app and reset everything but when you come to the part where it ask what wires you have connected: Dont say the blue (C) wire. Just say you have 4 connected and it should work. You do connect the blue one but dont tell the app that when you are prompted to pick which wires are connected. not sure why it works but has for many people

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for chiming in and for your suggestion, DanMag. 

 

Djwb, how's your thermostat now? Have you had the chance to try the suggestion above? If yes but to no avail, could you try the suggested troubleshooting steps here: https://bit.ly/3qjt7Si

 

Keep us posted. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey Djwb, 

 

Checking back in — how's it going? Still need our help?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba