Setting up a new android phone with existing nest thermostat

[rgaila]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Jim Justinger 

I've tried set up but code does not appear on nest thermostat when prompted during setup. 

[rgaila]

Hi Jim,

Thanks for reaching out to us and welcome to our community. We know that thermostat issues can be confusing, but we'd be happy to help you set up your thermostat.

• Can you let me know a few details?
• Are you using the Nest app or the Google Home app?
• Are you the primary account owner and had used the thermostat before on your old phone?
• Are there any specific error messages you're receiving in app or on the device (e.g., "continue set up in the Google Home app")?

I hope we can resolve this together. I'll be on the lookout for your reply.

-From Garrett DS, Community Specialist.

[Tomcran]

I am using the nest 

App that was on my old phone.  I'm the primary account owner.  The thermostat will not display the code the app is looking for.  The Stat appears in Google home.