Setting up an existing Nest thermostat wifi with new router

[SteveMorse]

We have a new router and I can't get my Nest thermostat connected. I've tried following the directions for my Google Home app, but the favorite icon(heart) doesn't show up on my Home app. I'm stuck and can't figure out how to enter the info for the new router through my Home app.

[NancyL]

We’re having the same issue and I don’t know how to fix it!!

[shartle]

I need help on that too. Plus it is passworded and I don't know the password so cannot change much. 

[Markjosephp]

Hello folks,

I'm sorry to hear you're all having issues reconnecting your Nest thermostats to your new Wi-Fi router. Let's sort this out.

For the Nest Learning Thermostat and Nest Thermostat E:

1. Try resetting the network settings of your thermostat.
2. Push your thermostat and choose Settings > Reset > Network. Then, try to connect it again to your Wi-Fi network.
3. If the Network option is not available, select Account Connection.
   1. This will completely remove it from the account and disconnect from the previous network connected.
4. Reconnect it again in the network settings, and the new Wi-Fi network should appear.
5. Proceed by adding it again in the Nest app.

For the Nest Thermostat 2020 model:

1. Perform a factory reset on the actual thermostat itself.
2. Remove the thermostat device icon in the Google Home app and proceed with adding it again as a new device to the new Wi-Fi network.

Let us know how it goes.

Regards,
Mark

[EmersonB]

Hello everyone,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? Were you able to perform the steps we're suggesting? We'd be glad to hear from you.

I appreciate the help, Mark.
 
Best,
Emerson

[EmersonB]

Hi everybody,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson