Starting on July 29, 2021 my Nest Thermostat no longer shows Energy History

[rgaila]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster:  Jim Garrison 7924 

My Nest Thermostat stopped showing Energy History information after July 28, 2021 in the Nest app on IOS or the from the Nest web page for my thermostat.  It still shows the correct data for the days up to July 28.  On the Nest thermostat itself, it shows the Energy History for all days up to the current date (July 31, 2021), so that tells me the problem is somewhere between my Nest thermostat and the Nest servers.  I can still control and get the current status of my Nest thermostat from the app or web page.  I have restarted my Nest thermostat and my Nest WiFi router, but the problem still persists.  Please tell me if there's any other information you require.

Regards,

James

[rgaila]

Well after restarting both my Nest WiFi router and my Nest Thermostat, then waiting overnight, my Energy Report is working again.  Possibly one or the other must have cached the Nest server IP address, but the address of the server might have changed since then.  Anyway it’s working again.

-From James, Original Poster.

[LeoLi]

Found a fix for my Google Nest (3rd gen).

I moved the Nest (it's on a stand) to the same room as its Heat Link under the boiler. Next day or so, the Usage history started to transfer from the Nest to the Android app (screenshot below). HOORAY!!!

 

(Earlier tried changing the Nest's network connection to a different WiFi point's 5GHz band, but this didn't work) 

[Vladut]

Hi there, as you haven't replied, I'm just gonna go ahead and close the case. Let us know if you need anything else. Have a great day ahead!
 

[george_t]

Hi @rgaila. Just checking in, do you still need help with this issue? Let me know and I'll be happy to help.