TD030

[timj1]

I have a google nest thermo and we are unable to communicate with it. TD 030

We have one at the cottage...no issue. This one at home will not connect, and fails to ask many of the questions

we have updated software, rebooted everything, read this forum. No luck

will not work on apple or samsung

extremely frustrating - should not be this difficult

[Ryan_G]

Hi timj1,

Thanks for reaching out and we're sorry for the delay.

This error code means that the mobile device and your Nest (assisting device) are on two different Wi-Fi networks. Since you've already tried to troubleshoot, it is recommended to do a complete factory data reset on your thermostat. It is recommended that your Nest Thermostat and mobile phone is connected to the same Wi-Fi network when setting up.

Let us know how it goes by replying to this thread.

Best regards,

Ryan

[Ryan_G]

Hey timj1,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan