Temp sensor issue pairing

[JohnP]

A difference … the temp sensors on the old home show up individually on the home page so I can see the temperature sensed by that sensor. On the recently added home, the temp sensor I added to that home and thermostat does not appear on the home page but the thermostat does.  Not sure why??  When I click on the thermostat display, I can see the temp sensor sensed temp as well as the thermostat sensed temp

now that temp sensor reflects a temperature of 32 degrees. I removed it totally from the Nest app and tried to reinstall and it won’t pair to that thermostat.  However when I try to install and pair it to either of my other two NLT it works.

stymied!
John

[Jhonleanmel]

Hi JohnP,

Thanks for posting.

Could you confirm how you paired it with your Nest Learning Thermostat? Did you do it without the app?

Best,

Mel

[EdwardT]

Hi JohnP,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi JohnP,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[JohnP]

Temp sensor recently lost its connection to the thermostat. I removed it and reinstalled it, but it would not pair with the thermostat. Getting real tired of reinstalling the thermostat in Oder to get the senor to pair with it 

[EdwardT]

Hi JohnP,

Thanks for the response. Could you tell us the message that you're getting when the sensor when it fails to pair?

Thanks,

Edward

[EdwardT]

Hi JohnP,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi JohnP,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward