Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
My thermostat gets very cold every afternoon
Every afternoon my thermostat goes very low to 62 degrees.I am trying to maintain a 75 degree temperature all day.The 62 is in the blue color.What can I do to fix this issue?
Nest Thermostat Setup
I reset my thermostat and cannot set it back up.
Resolved! Nest thermostat with 2 zone underfloor heating?
Hi, Could anyone confirm if the nest thermostat can control 2 zones of UFH (Underfloor heating)? Regards, Suraj
Only two wires
Old system only had a white n red wire. Where should I connect them?
Best compatibility??
Online algorithm said I had to upload a photo to determine compatibility. Can someone please look at this pic and let me know? Thanks
Failure to cool home alert
I received an alert that my home was not cooling off and possibly a door or window was left open. I checked and that was not the case. I did notice that my granddaughter was using the oven, can that cause the alert?
Resolved! Thermostat failed with no wifi or heat link connection
Two hours wasted with customer service today trying to resolve why my thermostat wouldn't connect to wi-fi and heat link. First thermostat lasted 6 months which developed the exact same fault. They agreed to replace the thermostat after less than a 3...
Nest Thermostat
We are trying to wire the nest, but we are getting error messages, i.e., C wire isnt getting power. On our previous thermostate, the white wire was connected to W1/O/B. On the new thermostat, should we connect the white wire to W or O/B? We have the ...
Resolved! Nest always behind the curve
I installed my nest in March. It seemed to work fine until the Texas heat really hit. Now my nest seems to always be behind the curve. I have it programmed for 77 degrees and is always showing 81 cooling to 77. Is working because early morning is act...
Not cooling
Had no problems running cool air the whole day until toward 9pm, noticed the room was stuffy. Didn’t think of it until waking up around 5am to see that the nest has not cooled down. Got no messages from nest app. I shut it down to off and changed it ...
