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Nest thermostat won’t connect to nest app

Tara11623
Community Member

Will not connect to nest app so I can’t connect my sensors

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi Tara11623,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with connecting your Nest Thermostat to the Nest App. I'd love to know more about this and I have a few questions:

 

  • What type of Nest Thermostat do you have?
  • Is your Nest Thermostat working fine stand alone?
  • What message are you getting when trying to connect it to the app?

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hey Tara11623,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Tara11623,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward