Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Changing Email Address
I have am using a 3rd generation learning thermostat. I started with an old email address and have changed to a new one. Now the screen is asking to add a product but when I try to get the number it says that it is already connected. How do I move it...
I'm attempting to install my new Nest tstat, but when connecting in Google Home
I'm attempting to install my new Nest tstat, but when it tries to connect in Google Home app it says that I have to factory reset the tstat. How do I do this considering it was never operational to start with. Thanks in advance for your assistance.
W/E wire
Hi, I am trying to install my neat thermostat but I have one of my wire with W/E name.. what i am supposed to do?
Thermostat US vs CA
What is the difference between a US model and a CA model. (Are they interchangeable?)
Nest E, 1st gen works intermittently after update 6.2-27 with error code e195
My Nest E, 1st gen works intermittently after update 6.2-27 with error code e195. We have did all the trouble shooting for it and still no change. It started acting funny soon after update and now completely horrible. Do you know anything else to try...
My thermostats E can't connect google fiber.
My thermostats E can't connect google fiber. It doesn't find all wi-fi at all. I tried all troubleshooting including all reset... Let me know where is the problem...
Nest thermostat is locked
Don’t know PIN to unlock thermostat - didn’t have app downloaded so cannot use it. Please any assistance appreciated!
E183 Error
My system suddenly has the E183 error (had it for 1.5 yrs with no issues). It won't stay on for more than a few seconds. I swapped the Y1 & G wires and still won't stay on for more than a few seconds and gives the E184 error. I'm definitely getting e...
Nest Therm Stuck
This is my first post. I have 2 Nest therms, upstairs and downstairs. Today the downstairs therm randomly froze, which made it start getting hot downstairs as it wasn’t cooling. The therm said it was 77 degrees, and it was responsive meaning I could ...
App seating
Need help my app clear all the seating and I don’t know how to reseat it
