Temperature not changing

[Jds737373]

When my thermostat reaches the set temperature it is not turning off.
Also the when I lower the thermostat from say 21 down to 17 it switches off ok but the number 21 will stay on the thermostat and won’t go down when though the room is clearly getting colder.

[Jds737373]

 

[Jds737373]

This 18° number will now stay like this even though the room is obviously getting colder

[AlexD]

Thank you for the information @Jds737373 . I would be happy to try and assist. 

Do you happen to have a second thermostat or thermometer at the location, so we can compare the room temperature reading on it to what the thermostat is showing? 

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[george_t]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.