Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
I need help using my thermostat with the app
I need help using my thermostat with the app. It worked at one point them I was unable to get it back.
Trouble Setting Up Learning Thermostat
I’m having repeating issues finishing my Learning Thermostat set-up. At the last step, I get a message that “We’re having trouble communicating with the Nest service right now”. I’ve restarted the thermostat multiple times, restarted my internet and...
Battery life
I've had a nest thermostat for a couple years and it has worked ok. In the last few months it keeps saying that the battery is low about every two weeks???
Resolved! Add phone for home/away without full access?
We just got a nest learning thermostat and want the home/away feature to trigger from our phones, and our kids phones. Is there a way to use the kids phones without giving them full access in Google home? They get home from school hours before us, an...
Please help, tried everything
I just moved into a new apartment and I cannot connect to the Nest app or Google home. When the Nest app asks for the entry key, I type it in and press enter, but nothing happens. I can press enter 50 times and nothing happens. So, I try to scan the ...
Qr code trouble
Trying to get nest app to work. I entered my entry code then they wanted the QR code. It shows up on my phone but it won't let me click on it to accept it. I have what looks like a circle spinning like my phone is buffering and it does nothing else. ...
Can’t log onto app
I can’t log on to the app and when I ask to send for a new password I don’t get the instructional email?
Thermostat Compatibility - Heat Pump system - Thermostat and outside unit pictures
Hi,Trying to verify how to wire up the Nest to this older hvac and heat pump system(I believe its a heat pump).Pictures attached
Heat link isn’t working h71
Hi my heat link working. It’s saying h71 on it. I have tried all the troubleshooting and I have had a Electrion out and there is power to the heat link. The light isn’t coming on. It seams to be a faulty unit. I have it just under 18 months. Can some...
Quit working
After 4 years Nest Learning Thermostat quit working. No display, blinking red light or low power/recharge battery on app. Took Nest from upstairs unit and hooked up downstairs and it worked fine. Took Nest from downstairs (bad Nest) hooked up upstair...
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