Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Agree-terrible customer service
multiple emails, chats, phone calls for nothing. no resolution no help no solution. too much time wasted waiting and inquiring and chatting and emailing; just get run around and again no help.
2nd Nest Thermostat cannot find WiFi
I have one nest on the first floor and a second nest on the second floor. They were both connected to wifi and the app and working fine. Yesterday the nest on the second floor randomly disconnected itself from wifi. I have reset it, reset to factory ...
Honeywell XT500C replacement
Can I convert a Honeywell XT500C thermostat to a Google Nest?
Resolved! Why do presets have 2 temperature options
I do not understand what having two temperature options on the preset actually does. does this imply that when I run my “comfort” preset that it will both heat and cool my house to achieve those temperatures or does it only run heat when I have heat ...
Heating not working. System says it will take a few minutes but time passes and nothing changes.
I just moved into my house last month and never had a Nest. I factory reset the thermostat and even removed it from the Home App and readded the device. It didn't help. The heat won't turn on on at all and what's worse is that I think it also effecte...
Heat mode has AC running
AC kicks in when mode is on heat. Gas powered system. Moved the white wire to /O/ port… worked for a couple hours and then the AC kicked back on. Help!
Desplayed outside temp off -10°
Please do not lock this conversation. It may take me sev weeks to view and reply to your questions. Again, Ty in advance for NOT locking this conversation.My zip code is indeed entered correctly. While I understand that you may respond to my request ...
thermostat won't come on
My thermostat will not come on. I manually charged it and I received a message telling me to return to the base which I did. It then said "shutting down to recharge" and will not come back on. I tried it again with the same results. I looked at the a...
I can't get the thermostat back on
I accidentally turned off the thermostat..I can't get it back on
Need help with my heat
My AC worked in the summer but my heat is not coming on now. So when I turn my heat on the AC unit come on. Can I get some help with this
