Test Heatlink has no power

[Giddsy]

Hi, I have a problem with my heat link which has been working reliably until last week. There is 240 volt supply, with no lights on, tried the 30 second button press, tried turning the power off for 10 minutes to see if that helped but nothing has worked, I think this needs replacing, please can you let me know what I need to do to get a replacement,

[DragosC]

Thanks for letting us know  @Giddsy,

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?
 

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[DragosC]

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!