05-15-2022 03:18 PM
A while back, this issue plagued me for months. Nest couldn't help me (not with a permanent fix) but I think an update or something fixed it because it's been about a year problem free.. well, it's back, and worse than ever. Rather than an hour here or there of disconnection, is now days!! Not sure if it's related, but seemed to coincide with a Google update.. before anyone responds, here's what I've done: un-installed & reinstalled Nest app, restarted thermo & phone & router, removed & re-added device, signed out & in, and adjusted router to prioritize wifi to nest device.. nothing has changed with my house or router, everything has been fine up until a week and a half ago
05-15-2022 03:19 PM
To be clear, the thermo IS connected to internet but the Nest app & Google Home app says thermo is disconnected from wifi
05-22-2022 05:00 PM
Hi Wjm0505,
Thanks for reaching out here in the community.
We appreciate you trying all those steps to get the issue resolved. There's one more thing that I'd like to try, it is to connect your thermostat to a different Wi-Fi connection to fully isolate if it is about the Nest thermostat itself, or something from the Wi-Fi connection. We could use one of your mobile phones as a hotspot connection and then connect your thermostat.
Let us know how it goes by responding to this thread.
Regards,
Ryan
05-25-2022 05:29 PM
Hey Wjm0505,
I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
Best regards,
Ryan
05-26-2022 11:53 PM
Hi,
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Best,
Melba