Thermostat Dead

[ABSDAD]

We moved here 7 days ago and the Nest has worked fine until last night.  It now turns off.  The only way I can get it turned back on is plug in my cord and recharge.  Once on the cable charger for about 5 minutes it has a message to plug into the base.  Once plugged in to the base the message changes in less than 5 minutes to shutting down to recharge.  It is in a loop with these two messages.

What, how and where?

TIF

[Houptee]

Charge it with the USB cable for a few hours.

Do you have a pic of the wires connected to the base so we can see if you have a C wire connected.

[ABSDAD]

I can't attach it screen share them. Any ideas? Thanks

[Jhonleanmel]

Hey folks, 

We appreciate your help here, Houptee.
ABSDAD, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Houptee]

You have to click the camera icon in this text box "insert photos" or below the text box it says "drag and drop or Browse for files to attach".

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni