When oversea I had trouble logging in. when I got back in my learning thermostat was missing! I can’t now get it back on the app. Have deleted app, tried to reinstall but it says it’s connected but I can’t see it!! can anyone help?
I'm sorry to hear that you're having issues accessing your thermostat in the Nest app. It appears that it's most likely an account-related issue. Let's sort this out.
On the Nest app, please make sure that you're logged in with the same email address associated with your thermostat. If so, try checking for other available structures where it might be connected. Please check out this guide on how to switch home structures and let us know if that helps.
@Pouters I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
