Thermostat E not setting to wiri

[Brian949]

Thermostat E went off and cannot access it as it shows a symbol looking like a download manual image

cannot get past this on the thermostat so cannot access settings

• have done all the resets to no avail including the heat link. 
  anyone else had this issue?

[LarisaL]

Hi there, thanks for reaching out! I'm so sorry to hear about this situation. Could you tell me what's the error message that appears in the Nest app?

[Brian949]

Hi

before the screen locked it was H151, but now cannot get past the download image on the screen of the thermostat 

[AlexD]

Thanks for clarifying. Do you have it  in the Nest app added and showing as offline or was it removed from there? 

[Vladut]

Hi there, just checking in with you. Did you manage to check the last message?

[Brian949]

Hi, no joy

still cannot get pat the download image on the thermostat

[TudorL]

Can you press once on the button on the Heat Link to see if any LED lights turn on? 

[AlexD]

Hi, I wanted to check in. Did you see my colleague's message? Keep us posted. 

[Brian949]

I did and I replied that I cannot get past the download image on the thermostat and that on the heat link, on first press, I have blue light, 2nd press, green light & heating comes on.

[Brian949]

I did and I replied that I cannot get past the download image on the thermostat and that on the heat link, on first press, I have blue light, 2nd press, green light & heating comes on.

[TudorL]

Have you tried to pair the thermostat with the app to see if the screen changes at all?

[Brian949]

Hi

Yep, no joy.

The thermostat is simply stuck on the download image and cannot get past it.

I fear the nest is empty and I will need to replace it

[TudorL]

Got it. Would it be alright if I send you an email to the address associated with your Community account? 

[Brian949]

Yes, that would be fine

[TudorL]

Hi there, did you manage to check my email? 

[Vladut]

Hi there, just checking in with you. Did you manage to check my colleague's last message?
 

[Brian949]

I thought I did

still cannot past the download app image on the thermostat