Thermostat Problems

[SophieF]

Hello Ryan

I just turned the thermostat to 22 within seconds it went down to 18 and switched to ECO . i had to stop ECO and turned the temperature back to 22.

[Ryan_G]

Hi SophieF,

Thanks for bringing this up to us and we're sorry for the delay.

We'd like to check a couple of things to figure out why the temperature changes quickly. First stop, check the temperature schedule on your thermostat. Are you using the Home Away Assist as this may also trigger the sudden changes. You could check the schedule and delete some unnecessary temperature schedules from your thermostat.

Let me know how it goes by replying to this thread.

Best regards,

Ryan

[SophieF]

Hi no im bout using home away assist.  Although I would like to be able to use it. I found it didn't work add you'd expect.

Sophie

[Jake]

Hey SophieF,

Sorry for the late reply. I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey SophieF,

I wanted to follow up and see I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[SophieF]

Hi

I would appreciate it if you could help me out with this.

Thank you

Sophie

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

[Jake]

Hey SophieF,

Do you mind me asking if you checked the temp schedule on your thermostat? Does that show any details about the change in temperature? This could be the reason your thermostat is lowering that on you. Please let me know, as I would be happy to review further.

Best regards,

Jake

[Ryan_G]

Hey SophieF,

I'd like to jump in here and check if you've seen William's response. Let us know if you need more help by replying to this thread.

Thank you for your help, William.

Regards,

Ryan