11-22-2022 07:35 AM
I have attempted multiple time to submit a warranty claim at the below website. Every time I get the following error: Refresh this page and try again. Sorry, there was a problem with the form.
Does anyone have a solution to this?
11-25-2022 10:25 AM
I'm sorry for the inconvenience. I'd be happy to take a look into this for you.
Could you please tell us more about what happened to your Nest Thermostat? Let us know so we can assist you right away.
11-27-2022 05:08 AM
The thermostat has gone completely dead - full dark. I replaced the unit with another (from the other zone in my house) and that one is fully functional, eliminating the furnace as the problem. I looking for a replacement so I can restore my other zone.
11-28-2022 10:17 AM
I'm sorry for the trouble this may have caused you. We'd be glad to check on your warranty options.
Could you please fill out this form? Please let me know once you're done.
12-01-2022 12:30 PM
Checking back in — how's it going? Were you able to fill out the form? Let us know so we can assist you right away.
12-03-2022 08:17 AM
I did compete the form. Do you have any potential solution?
12-04-2022 11:15 AM
Thank you for your patience with us, @justcon. We've created a case for you. This has escalated to our upper support team, so be on the lookout for an email from us in your inbox soon. Also, please keep the discussion going there as well, as this thread will be locked in 24 hours.
12-04-2022 03:17 PM
I hope to get the unit replacement and this resolved. I used the second Nest thermostat (for my upstairs A/C zone) to operate the lower zone. I've probably installed 40 of these for friends and neighbors and this is the first I've had a problem with. I will need the second to finish. Thanks all
12-05-2022 11:41 AM
I'm sorry if you have to go through this. We'd like you to have a better experience.
No worries! I see that one of our upper tiers of support was able to reach out to you via email. I'll go ahead and lock this thread within 24 hours. You can continue the conversation with him to double-check the warranty.