I have attempted multiple time to submit a warranty claim at the below website. Every time I get the following error: Refresh this page and try again. Sorry, there was a problem with the form.
Does anyone have a solution to this?
I'm sorry for the inconvenience. I'd be happy to take a look into this for you.
Could you please tell us more about what happened to your Nest Thermostat? Let us know so we can assist you right away.
The thermostat has gone completely dead - full dark. I replaced the unit with another (from the other zone in my house) and that one is fully functional, eliminating the furnace as the problem. I looking for a replacement so I can restore my other zone.
Thank you for your patience with us, @justcon. We've created a case for you. This has escalated to our upper support team, so be on the lookout for an email from us in your inbox soon. Also, please keep the discussion going there as well, as this thread will be locked in 24 hours.
I hope to get the unit replacement and this resolved. I used the second Nest thermostat (for my upstairs A/C zone) to operate the lower zone. I've probably installed 40 of these for friends and neighbors and this is the first I've had a problem with. I will need the second to finish. Thanks all
I'm sorry if you have to go through this. We'd like you to have a better experience.
No worries! I see that one of our upper tiers of support was able to reach out to you via email. I'll go ahead and lock this thread within 24 hours. You can continue the conversation with him to double-check the warranty.