07-24-2022 07:47 PM
Months ago I started having the /w5 connection error and I cannot access it from my phone anymore. I’ve tried resetting and restarting the thermostat to no avail. The software on it is the 6.1.1-21 updated Aug. 31 so maybe the software update being so old is also a problem?
It also says the Model: Display-3.6
i have no other Wi-Fi connection issues in the house with our tvs or with our multiple nest cameras.
Any help would be appreciated.
07-29-2022 09:45 PM
Hey KKerwin3,
Sorry to hear about your thermostat but thanks for reaching out. I also appreciate that you've taken the time to try those steps already.
Which specific Nest thermostat is this? If you're unsure, please check this out: https://bit.ly/3noGw7F Also, where was it bought and what country are you in?
Best,
Melba
07-30-2022 03:55 PM
This is a Nest 3rd gen learning thermostat purchased in the U.S. where I live.
07-30-2022 07:36 PM
Hey there,
Got it — thanks for these added details.
Could you fill out this form will all the needed information: https://bit.ly/31vCfcQ
Let us know once you are done.
Best,
Melba
08-02-2022 12:40 PM
I already filled all of that information out. It’s how I ended up here at this forum.
Thanks
08-05-2022 02:02 AM
Hey there,
Sorry for the delay. Also, I'm afraid I am not able to find the form you've submitted. Could you try filling it out again with all the required information?
Best,
Melba
08-08-2022 01:14 PM
Hiya KKerwin3,
Did you have a chance to fill out the form that Melba provided? Or, did you have any questions or concerns we can address?
Best regards,
Jeran
08-09-2022 10:09 AM
Ok. I resubmitted that I’m having issues connect Nest thermostat to Wi-Fi. Thanks for any help.
08-09-2022 10:20 AM
Hey there KKerwin3,
Awesome, thank you for doing that! A Chromecast agent should be reaching out to you via email soon, so feel free to continue the conversation over there. Unless you have any more questions for us on the forums, I'll go ahead and lock this thread in 24 hours.
Best regards,
Jeran