Thermostat connected to Wi-Fi but will not connect to Bluetooth

[AnnieF]

I recently bought an iPhone 13 Pro Max. The Google home app migrated to the new phone but the thermostat did not. I have added the thermostat to the Home app but when I get to the part where you pair it, the thermostat does not show up in my Bluetooth list. I restarted the thermostat. The thermostat shows that it is connected to the correct Wi-Fi network but it still doesn’t show up in my Bluetooth so I can’t connect it and cannot operate it from my app as it is not a connected device. I have googled this issue and done everything that I have been told to do and it still doesn’t show up in the Bluetooth list. Any help is greatly appreciated!

[Ryan_G]

Hi AnnieF,

Thanks for reaching out and we're sorry for the delay.

Once you're added your Nest Thermostat to your account, it doesn't need to have the Bluetooth connected with it. You'll need to get the entry code from the thermostat itself. Check out this link for the complete guide.

I hope it helps.

Best regards,

Ryan

[Ryan_G]

Hey AnnieF,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Ryan_G]

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Best regards,

Ryan

[Ryan_G]

Hey folks,

It looks like we haven't heard back from anyone so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day.

Best regards,

Ryan