11-20-2022 11:33 PM
I have a Goodman heat pump with electric auxiliary/emergency heat. I already have purchased the regular nest thermostat but the compatibility checker says I need the learning one? Not sure why the regular 6 connector thermostat wouldn't work. Please advise thanks
11-21-2022 04:01 AM
We have 2 Goodman electric heat pumps. I’m not sure why we have to get the Nest Learning Thermostat but we did because that’s what Google said was compatible. My assumption is it may have something to do with the emergency heat wire. It does work and I would recommend getting it. Our only issue right now is that the downstairs thermostat works/connects to Wi-Fi and the upstairs works but it’s always disconnecting from Wi-Fi even though the router is in a bedroom next to it. This will cause us to not have any control over it on the app but the thermostat itself still works. We’re still troubleshooting though!
11-21-2022 05:32 AM
Thanks for suggesting the learning one. Just got off google nest support chat turns out I can use the regular nest thermostat gen 4 even though the compatibility check said my system wasn't compatible. I have 2 stage heat 1 stage cool all electric. With the upstairs thermostat try switching from 2.4g to 5g or vice versa if your thermostat has that option to see if you get better signal.
11-25-2022 07:41 PM
@NinaR, thanks for the help!
@Bobbycarter, I'm glad to hear that you were able to get in touch with our team. Let us know the results once you've installed your Nest Thermostat.
11-28-2022 09:31 PM
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.