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Thermostat disconnect

VFO
Community Member

Why does only my nest thermostat keep disconnecting from Wi-Fi?  I changed the batteries thinking maybe that was the problem but that didn’t solve it. 

4 REPLIES 4

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@VFO 

Which Nest Thermostat do you have, and how is it wired?

Post a picture of its wiring here.

 


To ensure that I see your reply, please tag me using @Patrick_Caezza

Hello folks,

I'm sorry to hear that you're having an issue with your thermostat's WiFi connection. I'd love to know more about this.

 

Thanks for the help here, @Patrick_Caezza.

@VFO, in addition to what was asked above, could you also please check your thermostat's power readings in the Equipment settings?

I'll look forward to your response.

Regards,
Mark

Hi VFO,

 

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

Hello VFO,

 

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

 

Thanks,

Mark