Thermostat disconnected from WI-FI

[Schurm509]

Out of no where one of our thermostats disconnected from our Wi-Fi network. We have tried restarting the router, resetting the thermostat, removing the thermostat and rewiring it, and every other option described in the articles. The Wi-Fi in our house is strong and all of our other products are connected. This nest learning thermostat will not connect.   Is there another option?

[Bloohair]

Dame here. It fell off this afternoon/ evening. Router unplugged and restarted, other devices connected to wifi. Maybe there’s a problem at Nest. I’ve moved the thermostat up close to the Heat Link. No improvements. We need Nest in the case here.

[Bloohair]

‘Same’

[Schurm509]

We tried every solution posted on articles, websites and here. Reset, remove and replace, and everything in between. Nothing worked.  All other devices still connected and working fine. 
Filed a warranty claim and Nest/Google is sending a replacement.   Must be a known issue. Neat learning thermostat warranty is two years. 

[kkkch]

Same thing here, one is connected and the other isn't. 

[LernerConsultin]

During setup, device (Google Nest) says Connected to WiFi, router shows connected, app says not connected; then device disconnects from WiFi. Tried resetting device to factory settings, no change. 

[Belak01]

I am running into this same issue with one of my 2 nest thermostats now all of a sudden.  After 2 months of working great it has dropped.  Were you able to find any resolution?

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Belak01]

Thanks Jake.  I was able to default the unit back to original, then re-install the thermostat and reconfigure on the network.  It is working great now.

Thanks again,

-tim

[Jake]

Hey there,

I am glad to hear everything is good to go. With that being the case, I am going to go ahead and lock the thread in 24 hours. Please let me know if you have any further questions from here, as I would be happy to review.

Best regards,

Jake