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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 22921 Views
  • 0 replies
  • 7 kudos

Learning Nest (3rd gen)

I am told this Nest will control the furnace-mounted humidifier. If so, how does it do that?

BJ1 by Community Member
  • 970 Views
  • 4 replies
  • 0 kudos

Resolved! 3rd gen heat link dead

Hi,Heat link appears to be dead. Getting h71 error on thermostat, have no lights on heat link. But checking mains voltage, there is still mains power to the device and when trying the mini usb connection diagnostic, the lights all come on. Any advice...

Cannot add a 2nd thermostat to the app

I have had both thermostats added to the app before but I had to do a factory reset on them and now I can only add one, This is the message........ "The app is having trouble connecting to the assisting Nest product. Make sure your close to it, that'...

daisysiou by Community Member
  • 1923 Views
  • 9 replies
  • 0 kudos

Thermostat E W5 Error

Hi, our Nest thermostat E is no longer finding or connecting to a network. It is showing a W5 error. I have restarted, reset and checked everything. It still will not connect. It won’t find or identify any networks. Tried typing our network in manual...

Thermostat

We have installed the thermostat. It shows it’s heating but furnace does not kick on

Office by Community Member
  • 698 Views
  • 4 replies
  • 0 kudos

Where do I get instructions on Initial thermostat set up?

Where do I get instructions on Initial thermostat set up? How would I know what my thermostat's email address and password are? I tried using those of my gmail account, but those didn't work. There should be some basic installation instructions somew...

EdLechner by Community Member
  • 1060 Views
  • 6 replies
  • 0 kudos

UK Heatlink no longer connected

Until recently our nest thermostat was working ok. All of a sudden our heating wasn't switching off per the schedule nor recognising the thermostat or Away status. Having to manually switch off system at mains to stop heating but this obviously resul...

dj74 by Community Member
  • 1352 Views
  • 9 replies
  • 0 kudos

Thermostat has the wrong location

It's 79 degrees outside but my thermostat shows 39 and raining. Google says to check the location on the thermostat settings but there is no option for location. The location on the app is correct The app has the correct address, but it is wrong on t...

VegasDon by Community Member
  • 1895 Views
  • 7 replies
  • 0 kudos
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