Thermostat doesn’t have enough power for Wi-Fi wifi

[Vipusa]

My thermostat screen went blank. 
I charged the thermostat through the mini USB port in the back. After charging, it was up and running, but after a few minutes got discharged. The screen went blank again.
On my app, it says ‘My Nest thermostat has stopped, with a blank screen. The Nest App says ”Your thermostat can’t connect to Wi-Fi because it isn’t getting power “. My router works fine for all the other devices, and I can’t see any way to restart the thermostat. . Can anyone help?

[Jenelyn_O]

Hi there,

Thanks for reaching out and for being a step ahead of us. A few questions: how long did you charge your Nest Thermostat? Also, were you able to get the power readout of your thermostat after you charged it? The ideal battery is 3.8 V above. If not, I suggest charging it again for another hour, then check its power readouts by going to your thermostat Settings and Technical Info. 

Best,

Jenelyn

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[Vipusa]

My thermostat is still not charging. 
The wire connections are as follows:

I got a replacement thermostat from Best Buy and that also has the same issue ( so returned it). 
I don’t understand what the issue is?

The error code is as follows:

The schema of the wire connection is as follows:

[Vipusa]

Still having the issue. The thermostat battery is not charging. I have attached photos of the thermostat.

Thanks for your help.

[Donna8626]

Jenelyn, please help me.  My Nest continues to quit connection to Wi-Fi.  "Thermostat doesn't have enough power for WiFi.  I've tried all troubleshooting methods and still nothing.....HELP PLEASE

[Donna8626]

Thermostat doesn't have enough power for Wi-Fi.  I've done all the troubleshooting methods and still nothing.  Please help!!!!!  It's getting HOT in here!

[Vipusa]

Shout out: I still don't see any replies posted since my initial request 3 weeks ago.

Please guide. Thanks

[Donna8626]

That stinks!  I need help and no number to call.....UGH

[Vipusa]

There is no message or reply on this link?

[Vipusa]

There is no help available on Nest thermostats at all. No tel#s.

Not getting Nest thermostats anymore. Very bad experience.

[Markjosephp]

Hello folks,

I know it has been a while, but I wanted to ensure that everything was covered here. 

Thanks for looking into this, Jenelyn and Dan.

@Vipusa, your thermostat detects the wire mechanically but not electrically. I'd love to know more about this. Could you please gather the power readings in the Technical Info settings? Also, try removing the Rh wire and leaving it disconnected. Restart the thermostat to see if the wiring report disappears. Let me know how it goes.

@Donna8626, what's the message code you're getting from your thermostat? Also, gather its power readings in the Technical Info settings.

Best,
Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. I did find a helpful article with some troubleshooting steps for the message codes you're getting. Please let us know if you have any other questions or concerns.

Best,

Mark

[Markjosephp]

Hello everyone,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,

Mark