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Thermostat doesn't turn on the heat

MaineGuy
Community Member

Turn on the heat from my phone but it doesn't go on.

 

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey MaineGuy, 

 

Sorry to hear about your experience and for the delay. I want to check on this further. 

 

A few questions — what type of Nest thermostat is this? Is this a first time setup or was it working before? Are you getting a message or a code on your Nest/Google Home app or on your thermostat's display? Also, have you tried to manually turn on the heat using your thermostat's display if it works?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in should you still need help with your thermostat?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

Since it's been since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one should you have more questions or have other concerns in the future. 

 

Best, 

Melba