connect to wi-fi

[Tim18]

it’s been long time it can’t find our wifi and never been able to connect mean while we have very strong wi-fi 

[MelbaDT]

Hi Doc, 

Sorry to hear about this and also for the delayed response. Let's check on it further. 

A few questions — what type of thermostat is this? Are you getting a specific message or a code on the display of your thermostat or on the Nest app when trying to connect it to your Wi-Fi network? If yes, what is it? Also, could you provide a rundown of the steps you've already tried so we can pick up from where you've left off?

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — do you still need help with your Nest thermostat?

Best, 

Melba

[MelbaDT]

Hi, 

Since it's been since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one should you have more questions or have other concerns in the future. 

Best, 

Melba