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Thermostat forgot pin and offline, cannot reset device.

imljh0217
Community Member

Hello,

Anyone send me the instruction how reset thermostat. I forgot pin and offline currently due to new router.

Thanks

J.H

6 REPLIES 6

Sebnestuser
Community Member

Just push and hold 

 

that’s how you reset it

 

search it up on YouTube for detailed explanation 

imljh0217
Community Member

My thermostat is now locked by pin and offline. That's why I cannot reset. I tried to push and hold device but this way was only to restart device. Still locked.

Jake
Community Specialist
Community Specialist

Hey imljh0217,

 

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey imljh0217,

 

Glad to hear you were able to get the issue resolved. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey imljh0217,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

imljh0217
Community Member

Issue solved.