Thermostat ignoring eco

[Johnaalnut]

Hi  one of my thermostats although set in eco at 10 is still warming the house to 22.5  how do I stop this 

[EdwardT]

Hi Johnaalnut,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• How often does this happen?
• What troubleshooting steps have you done so far?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Johnaalnut,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Johnaalnut,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward