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Nest thermostat will not connect with Verizon wifi

Whyisthissohard
Community Member

We just installed a Nest Thermostat.  It will not connect with wifi nor will it work independently so we can adjust heat.

5 REPLIES 5

tinyfactory3
Community Member

is the wifi 5G? sometimes products have trouble connecting with 5G settings. try the other mode if available and make sure ur apps to control the device is all connecting to same wifi network.

The wifi is 2.4

 

Hi folks,

 

@tinyfactory3, thanks for the help!

 

@Whyisthissohard, thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. You mentioned that it's also not working independently. Could you tell us more about this? Are you getting any message on your Nest Thermostat?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hey Whyisthissohard,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Whyisthissohard,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward