12-09-2022 09:22 AM
We just installed a Nest Thermostat. It will not connect with wifi nor will it work independently so we can adjust heat.
12-09-2022 09:40 AM
is the wifi 5G? sometimes products have trouble connecting with 5G settings. try the other mode if available and make sure ur apps to control the device is all connecting to same wifi network.
12-12-2022 08:39 AM
The wifi is 2.4
12-13-2022 03:49 PM
Hi folks,
@tinyfactory3, thanks for the help!
@Whyisthissohard, thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. You mentioned that it's also not working independently. Could you tell us more about this? Are you getting any message on your Nest Thermostat?
Thanks,
Edward
12-19-2022 05:32 PM
Hey Whyisthissohard,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
12-20-2022 05:40 PM
Hi Whyisthissohard,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward