Up until July I had two 3rd Gen therms for up and downstairs that lasted a long time. The upstairs failed, I ran out to Home Depot bought a replacement wired it and running (in July). I noticed right away that WiFi wasn’t working. The unit also intermittently loses power. As of today, it now won’t hold power at all while docked in place. I call support and they’re completely unhelpful. They say it needs to be replaced but it will take 2-7 business days to receive it. Night time is getting into the 30’s and I have 3 young kids. This is unacceptable. I can buy one going to the Home Depot and have it hooked up within an hour but Google expects me to wait 7 business days because of their junk product.
Question, it seems to function ok as I tried to charge it manually for a few minutes. It eventually shut down since it’s not holding charge. What can I do? How long will it hold a charge if I manually charge it for a couple hours?
