Thermostat issue

[scwchris]

Why can’t I talk to someone on the phone! My nest thermostat is saying it’s not connected to WiFi and shutting down due to low battery. 

[Tonym67]

i had the same issue at first, there is a usb connection on the back of the face plate to charge it, they recommended i charge for it 1 hour before proceeding. i still have issues but can't actually speak on the phone with anyone because there is a case number. 

[David_K]

@scwchris 

If you would prefer, here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.