Thermostat issues

[Jess1]

Thermostat shuts downs and says battery is low?

[zoeuvre]

Hi Jess1, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Please answer the following: 

1. What type of Nest thermostat do you have?
2. When did the issue first occur?
3. If the thermostat was recently installed: What is the make and model of your heating, ventilation, and air conditioning (HVAC) equipment?
4. Are the power breakers on, and do you receive power to your home?
5. Is the thermostat's display seated properly?
6. Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?
7. Does the thermostat charge with a USB cable?

Also, please help us with the power reading of your Nest Thermostat under Settings > Technical Info > Power if you have the Nest Learning Thermostat or the Nest Thermostat E, and under Settings > Equipment > Power Info if you have the Nest Thermostat 2020.

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hello Jess1,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe