Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Thermostat heat
My Nest will or does not show heat. I’ve checked the wires but cannot get the heat to turn on
Nest 2020 backplate for metal box
Hi,I have Nest 2020 thermostat. The original thermostat is installed on the metal electric box, so cut out is about 3"×3" with the only 2 screw holes on sides (3.25" distance between). The backplate come with thermostat adds well as other type by Goo...
Resolved! New icon
hi. Newbie here so hope I’ve done this right. Can anyone please tell me what the yellow icon means please. We’ve had our nest thermostat for 4 years and never seen this before. Thanks.
Schedule
Since moving from nest to google, I can’t find the temperature schedule.
Changed router and our Nest Thermostat will not pair up
We updated to a new router now nothing works in our home, like the Nest thermostat or Ring. Any suggestions
No usage history
I installed the Nest 3 Thermostat last weekend and it’s working fine. However there is no usage history showing. It just says come back tomorrow to see what your thermostat has been up to. This has been the same message for 1 week now.I’ve restarted ...
Neat Heat Link No power
Hiit appears my Nest Heat Link has died. There is no power. I’ve followed all below steps as per this thread:https://support.google.com/googlenest/thread/78251672/replacement-heat-link?hl=en&msgid=79398890I also turned off all power at the house to s...
Remove Nest from google
Because Google still doesn't allow any other app to start a routine as "away", "home", "22°", I want to unlink the Nest thermostat from google as it was 4 years ago. Then I can use IFTTT again I hate that I can't control the temperature with gesture ...
Nest Thermostat Heatlink has died. Google Need faulty one sent back before replacement sent!
We've had our Nest Thermostate for just under 2 years with no faults. 4 days go our Heatlink died completely out of the blue. We had a H72 error on the Thermostat and no power through the Heatlink. Tried all the Nest Support troubleshooting issues an...
Google Nest Learning Thermostat First W5 error then just keeps restarting loop
After 3 months it lost Wi-Fi connection. I tried everything the forums suggested to do. Like factory rest, reboot router, charge it via cable. nothing worked. I contacted support and all they did was tell me to do exactly everything that the forums s...
