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Thermostat nest wiring help

Jfull
Community Member

My nest thermostat does not seem to be turning on my heat pump.  I can use emergency heat but when I switch it off the room temp drops again even though it says it is in heat mode.  The fan is coming in just no warm air.  I tried switching from o wire to b wire in the app but did not help.  Here is a pic of my wiring.

20221226_204706.jpg

7 REPLIES 7

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry for the late reply. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Ebedia
Community Specialist
Community Specialist

Hello everyone,

@Jfull just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Jake.

Best,
Emerson

Jfull
Community Member

Sorry for the late reply.  I have not resolved my issue yet.  I read the article and I have done all of those things.  I even had my ac guy out and even he could find an issue (this was early on when I truly though it was an app issue but i have removed and and restarted my app seems like 15 times and still no progress.  I don't know where to go from here.

Markjosephp
Community Specialist
Community Specialist

Hello Jfull,

 

Thanks for getting back to us. I appreciate that you've tried to find a fix. We'd be happy to take a look into this for you.

 

Please fill out this form with the needed information and let us know once you're done.

 

Regards,

Mark

Done, but there was no more info asked that was not already here in the thread except my phone number.

Markjosephp
Community Specialist
Community Specialist

Hi Jfull,

 

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, please continue the conversation there as this thread will be locked within 24 hours. 

 

Regards,

Mark