Thermostat no longer can find network after working perfectly for one year. Nothing has changed.

[Robobank]

Cant connect to network after working perfectly for one year.  Tried every recommendation; rebooted network, reset nest, checked power-ok, checked all connections, software current, etc,  all other devices including nest cameras still connected to network.  Thermostat works manually but can’t control remotely.  Unit 1 year old. Is it time to replace?

[GarrettDS]

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

I understand that thermostat issues can be frustrating when they've been working fine but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

Please let me know. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS