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Forgot pin code and can not connect to wifi

Scroat
Community Member

As title says i have a nest thermostat but i forgot pin code and my internet provider has chaNye so no Wifi. How can reset thermostat back to factory settings?

 

Thx

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there Scroat, 

 

Sorry for the late response, but I wanted to hop in here to help. I'm sorry to hear that you forgot your PIN to your Nest Thermostat, it happens to the best of us. I'd love to know more about this. Do you still have access to it using the Nest App? If so, please follow the steps below:

 

1. Tap the Nest thermostat you’d like to unlock.
2. Tap the Settings  icon in the top right corner.
3. Scroll to the bottom of the menu and tap Unlock.

 

Let us know how it goes.

 

Thanks,

 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS