i didn’t respond to your last email as I was travelling with work and you closed the thread down but I still have the issues of the thermostat not working/connecting.
i tried all your suggestions on reboot etc… but nothing works.
Sorry to hear that you're still having issues. Have you tried manually resetting the device like Jake stated previously? This should factory reset the device and clear up the frozen download you are running into. Please be aware, that some unsaved information may be deleted. You can follow the article here, and it will let you know how to reset that, depending on the type of thermostat you own. Please let me know if that helps.
Sorry that I locked the thread before you were able to reply. I wanted to follow up, and ensure you are good to go. Please let me know the article GarrettDS sent was of any help, or if you have any questions from here.
Sorry to hear that none of the troubleshooting steps are working for you. I have escalated this to a higher Team who will be in touch over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, or still need help, please feel free to create a new post at any time.
