Thermostat not displaying on web browser dashboard

[halmdal]

We have 2 nest thermostats in our home: one is displaying fine on the web browser dashboard and the other is not. The one that works set up automatically when I set up the dashboard, while the other has always been absent. There appears to be no way to add the one that isn't working. Does anyone have any ideas? Thanks 

[RenzJ]

Hi halmdal,

Thanks for posting here in the Google Nest Community. Let's check this out. There are a couple of things we can check, like the account login on the browser. When you click the image icon in the top right corner of the browser, it will show you the email address connected to the Nest thermostat. Another thing is the home structure where the Nest Thermostat is added, you can check this by clicking the home name on the top left corner of the browser. The two devices might be added to two different home structures.

Also, if I may ask, are both devices showing up on your Google Home app?

Let us know if that works or if you have additional questions.

Best,

Renz 

[halmdal]

The email looks good and there's only one structure. And yes, both show in the Google Home app

[RenzJ]

Hello halmdal,

Thanks for the update. The team would like to learn more about this. Please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best,

Renz

[RenzJ]

Hey halmdal,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best, 

Renz

[halmdal]

Sorry about that: my issue resolved itself so I moved on

[RenzJ]

Hi halmdal,

Thanks for the update. I'm happy to hear that the issue has been resolved, but if you ever encounter any problems or if you have additional questions, let us know. We're happy to help.

Cheers,

Renz