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Thermostat not heating second floor

Jlopes
Community Member

I have two nest thermostats 1st and 2nd floor. First floor works fine, turns the furnace on and off. 
Second floor won’t turn the furnace on. The front screen will go orange and say 15 minutes to heat, then it changes to 2+ hours. Heat never comes on.  
I tried to reset/ restart the thermostat that didn’t seem to work same issue. I also checked the wiring it seemed normal. I have a C wire. 

im wondering if the thermostat is bad? 

any advice would be great thank you 

4 REPLIES 4

Lrbanda13
Community Member
  • I started having same issue.  As of last night.  Shows heating, but all that is coming out is cold air.  I want to keep checking back to see what helps

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

 

  • What type of Nest Thermostat do you have?
  • How is your Nest Thermostat wired?
  • What is the power reading of your Nest Thermostat? You can find this information by going to Settings > Technical Info > Power.

Looking forward to your response.

 

Thanks,

Edward

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

 

Thanks for helping, Edward.

 

Regards,
Mark

Hi folks,

 

I'm checking in to make sure that you've seen our response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.

 

Thanks,

Mark