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Forum Posts
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Hot water not firing boiler from Nest
Morning, my heating works fine on the schedule as does boost and the screen goes orange - the schedule doesn’t work on the hot water neither does it boost - the screen stays grey and the app and thermostat say on but the boiler doesn’t fire - I have ...
@Nest Thermostat - help setting up app on new cell phone
Hello, I have purchased a new cell phone and need help setting the thermostat up to the app. The app asks me to enter the "Key" and the instructions the app gives me to find the key does not display the key. It says to go to the nest app screen on th...
Presence sensing won't update to new phone
I had a Pixel 3a when I initially set-up my Google Home ecosystem with Nest thermostat. My wife and I both got Pixel 5 recently, and mine will not update to the new phone. Wife's 3a was smashed and she did a new set-up, then Google Home had her new p...
Condenser turning on and off
Everytime I set a temperature on my stat, my condenser turns on for 5 mins then off for 5 mins. It does this until I reach my designated temp. I thought it was the pressure in the line set, but just had that adjusted. So I put the stat in test. My AC...
Heatlink inoperative, no LED and H71 error on app
Hello, Today I received an email stating that the wifi link to my heatlink has been disconnected. Having checked I have noticed that the LED light is off and does not respond to the central button being pressed. I have two other heatlinks in the same...
Resolved! PLEASE Help
Please, I have no idea if this is wired correctly and everything I can find tells you to look at your old thermostat. We have had it working all winter however the upstairs always seemed to run and would never get to temp. We would occasionally get ...
Thermostat drops off network.
Google Nest keeps dropping off network. Ive done atlest 6 resets in a three week period. It keeps losing the Network router and query reports show no bugs in Enterprise Network. Ive adjusted network 2.4 / 5g antenna power. Ive assigned an IP ADDRESS....
Where is my reimbursement
Case number 6-1734000032320 - a google tech blew my home transformer 3/7/22 and I still have not received a reimbursement for the transformer that I had to purchase due to the tech telling me how to wire the thermostat and blowing my transformer. I w...
Nest thermostat won’t connect to wifi
My Thermostat cannot find my Wi-Fi network and I’ve already restarted and reset it several times. Other devices in the house have no issue finding Wi-Fi.
A/C not turning on
I installed my Nest thermostat in the winter when the power to the AC unit was off. I have never had a cooling option on my app or thermostat and when I went to turn the AC on today it isn’t working. Do I need a c-wire? HELP!
