Thermostat reading not moving as heat increases

[AB71]

My boiler is heating at full pelt but the thermostat is only showing 10 degrees and nothing stops the boiler apart from turning it off.

I can then restart the boiler and the thermostat will behave ok and then it will just heat at max while not effecting the temp on the thermostat.

I guess this has gone faulty. It’s less than 6 months old, Will the retailer will replace ??

is this a common fault ?

thanks 

[EdwardT]

Hi AB71,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• How is your Nest Thermostat wired?
• What does the display of your Nest Thermostat say when the boiler turns on?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi AB71,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi AB71,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward