cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Help Center

Forum Posts

Start a conversation

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4640 Views
  • 0 replies
  • 5 kudos

Nest wont reconnect to Wifi.

Reset. Restarted. Google app wont connect to Nest Thermostat. Factory reset Nest Thermostat and now we can’t even get it back “on” without connecting to app. Please help

Charlie5 by • Community Member
  • 382 Views
  • 4 replies
  • 1 kudos

My Google Nest cannot connect to the Internet

I have a Google Nest and my app can’t find the thermostat. It searches for other Google devices nearby but I don’t have any. This is a replacement unit from Google. I have tried connecting on 2GHz and 5 and we can find the thermostat. I have good WiF...

JimL1 by • Community Member
  • 241 Views
  • 3 replies
  • 0 kudos

Thermostat not connecting to assisting device (for nest app set up)

I bought 3 thermostats. Successfully linked 1 to nest app. For the other 2 it says “something went wrong” the app is having trouble connecting to the assisting nest product. For the first one it connected thru my smoke alarm and for these other 2 it ...

Danak by • Community Member
  • 330 Views
  • 4 replies
  • 0 kudos

"Choose the number that matches your thermostat's display"

I am trying to set up my thermostat (already installed) at my vacation home. I have progressed through the setup of the NEST app. Here is the step that is prohibiting me from completing it. I have entered the KEY listed on the thermostat. However, th...

ryanhart by • Community Member
  • 574 Views
  • 6 replies
  • 0 kudos

Duke Energy Thermostat program

Installed a Nest Thermostat successfully in a home I bought over the holidays. Got and paid my first electric bill (all electric home), and applied to participate in Duke's energy program. I keep getting email messages there was an issue and I should...

cc99 by • Community Member
  • 482 Views
  • 3 replies
  • 0 kudos

Nest Home Report looking for old thermostat

Hi there,Need some help. I had an old Nest thermostat that died and I got a warranty replacement from Google a year or two ago, but ever since then I'm getting inaccurate data in my monthly Nest Home Report. Ever since I installed the new one I'm get...

RussaG by • Community Member
  • 1733 Views
  • 14 replies
  • 0 kudos

Nest thermostat says online. Cell phone says offline.

Just changed my internet & Wifi service to Spectrum. Everything is now up and running except my thermostat on my Android cell phone. I've tried everything including uninstalling the app and then reinstalling (twice), but still says Offline. What else...

Olga7 by • Community Member
  • 328 Views
  • 6 replies
  • 0 kudos

Nest stopped working RC error after recharging

We’ve had our Nest for 4-5 years. No problems until a few days ago. Super cold night and woke up to bedroom very cold. Checked Nest app and says it was offline. Checked Wifi and it was great. Went downstairs to Nest and it was dark. House at 53 degre...

jslw13 by • Community Member
  • 292 Views
  • 4 replies
  • 0 kudos

Nest Learning Thermostat Gen 2- Dial not turning/stuck screen

Been dealing with this issue for 3 weeks and had reset it; charged it and nothing seems to work regarding the dial acativation. Finally, it is stuck and I am constantly turning the dial to move the thermostat to change the degree or screen. It's stuc...

Nester8 by • Community Member
  • 289 Views
  • 5 replies
  • 0 kudos

Wiring for Google Thermostat

My old thermostat is a Honeywell Model TH6210U2001 and it had five wires connected to it: Red, Green, Yellow, White and a Blue wire connected to the W2 (Aux) terminal. In installing the Google Thermostat I can connect the first four wires correctly b...

to vote
Labels